FAQs

I have lost my card!

If your Air Canada Maple Leaf Club membership card has been lost, misplaced or stolen, please contact our Service Centre toll-free at 1-866-556-9504 between the hours of 9:00 and 16:00 (Eastern Time) or email the Maple Leaf Club at [email protected].

How Long does it take to receive my membership Kit?

Please allow approximately 3–4 weeks in order to receive your Air Canada Maple Leaf Club welcome package.

What are the guest privileges?

Additional guests are welcome in Maple Leaf Lounges and Air Canada Cafés for a fee of 59.00 CAD, USD, EUR or GBP**.

Please note that guests must enter the lounge with you.

Children under 12 accompanying a Maple Leaf Club member enjoy complimentary entry to Maple Leaf Lounges and Air Canada Cafés.

The Worldwide Maple Leaf Club membership entitles you to one (1) complimentary guest in all lounges (including non-Air Canada lounges), provided that you have a same-day revenue boarding pass on an Air Canada, Air Canada Express, Air Canada Rouge or Star Alliance flight operated flight. 

** Fee currency is based on lounge location and is subject to local taxes.

What are the Terms and Conditions of the Maple Leaf Club?

Maple Leaf Club Terms & Conditions

How to reach us.

For Air Canada Maple Leaf Club membership inquiries, please call the numbers below, Monday through Friday, during regular business hours (Eastern Time):

Canada and the USA: 1-866-556-9504
Other countries: 1-514-422-6725

Or we can be reached by e-mail: [email protected]